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Amana Takaful awarded ISO system certification
Amana
Takaful was recently awarded the ISO 9001:2008 certification for both
its General and Life Takaful businesses as part of its endeavour to
continuously provide higher service standards to its discerning
customers. ISO 9001:2008 is a system certification that the company
intends will improve its Quality Management through continual
improvement.
Zaid Aboobucker, General Manager Operations and Medical Takaful of
Amana Takaful Plc highlighted the importance of being ISO certified
adding that it was a team effort that made it possible which will also
be the secret of its continuation. “We embarked on obtaining the ISO
certification as part of our continuing efforts to improve our service
delivery. It is our belief that this will provide us a good platform
through which we can develop better service standards for the future,”
he said.
ISO 9001:2008 certification is awarded to companies that meet with the
highest Quality Management Standards stipulated by the International
Standards Organisation. The Accreditation Auditors, Det Norske Veritas
(DNV, Netherlands), assessed Amana Takaful’s overall operations covering
General Takaful, Medical Takaful and Life Takaful. A customer centric
approach was the key focus for assessing quality management to ensure
that service is provided to the best of standards in terms of customer
satisfaction and speedy service.
The ISO standards are based on 8 Quality Management Principles, which
are aligned with the philosophy and objectives of most quality award
programmes. These principles are Customer Focus, Leadership, Involvement
of People, a Process Approach, a Systems Approach to Management,
Continual Improvement, a Factual Approach to Decision Making, and
Mutually Beneficial Supplier Relationships.
Amana Takaful Plc is the Sri Lankan pioneer and flag bearer of the
Takaful way of insurance that redefines how insurance is carried out.
Takaful is a refreshingly new concept of risk management that is based
on mutual and collective efforts of customers to safeguard their
individual and combined risks that makes them owners of the fund and the
underwriting profit that is made. Amana Takaful Plc has been operating
for over a decade in Sri Lanka and has a full-fledged operation in the
Maldives since 2003.
Source: www.ft.lk
Amana
Takaful was recently awarded the ISO 9001:2008 certification for both
its General and Life Takaful businesses as part of its endeavour to
continuously provide higher service standards to its discerning
customers. ISO 9001:2008 is a system certification that the company
intends will improve its Quality Management through continual
improvement.
 |
| Amana Takaful PLC General Manager Operations and Medical Takaful Zaid Aboobucker (right) receives the ISO 9001:2008 certification from DMV Lead Auditor Kulasingham Vivekananthan. Others from left are Amana Takaful PLC Manager Risk Abdullah Aboobucker, Project Consultant Prabath Samarasinghe, Amana Takaful GM and CEO Reyaz Jeffrey and Amana Global General Manger Fawas Farook |
Amana Takaful Plc highlighted the importance of being ISO certified
adding that it was a team effort that made it possible which will also
be the secret of its continuation. “We embarked on obtaining the ISO
certification as part of our continuing efforts to improve our service
delivery. It is our belief that this will provide us a good platform
through which we can develop better service standards for the future,”
he said.
ISO 9001:2008 certification is awarded to companies that meet with the
highest Quality Management Standards stipulated by the International
Standards Organisation. The Accreditation Auditors, Det Norske Veritas
(DNV, Netherlands), assessed Amana Takaful’s overall operations covering
General Takaful, Medical Takaful and Life Takaful. A customer centric
approach was the key focus for assessing quality management to ensure
that service is provided to the best of standards in terms of customer
satisfaction and speedy service.
The ISO standards are based on 8 Quality Management Principles, which
are aligned with the philosophy and objectives of most quality award
programmes. These principles are Customer Focus, Leadership, Involvement
of People, a Process Approach, a Systems Approach to Management,
Continual Improvement, a Factual Approach to Decision Making, and
Mutually Beneficial Supplier Relationships.
Amana Takaful Plc is the Sri Lankan pioneer and flag bearer of the
Takaful way of insurance that redefines how insurance is carried out.
Takaful is a refreshingly new concept of risk management that is based
on mutual and collective efforts of customers to safeguard their
individual and combined risks that makes them owners of the fund and the
underwriting profit that is made. Amana Takaful Plc has been operating
for over a decade in Sri Lanka and has a full-fledged operation in the
Maldives since 2003.
Source: www.ft.lk
