Dialog Customer Care Service

rijayasooriya · 1 Dialog Customer Care Service Sat Mar 24, 2012 7:04 am

rijayasooriya

Senior Vice President - Equity Analytics

Posts : 1827
Equity Stars : 7007
Reputation : 134
Join date : 2011-05-25
Location : Matara

Dialog customer care service sucks.It is very difficult to contact a bugger from customer care service of so called big mobile GSM company.I tried via online chat result is the same.It says all the buggers are busy and please wait for around 15minutes.Then suddenly line get disconnected.

This is realy sucks.These buggers should occupy adequate number of customer service assistants.Shame on u Dialog Evil or Very Mad

chamith · 2 Re: Dialog Customer Care Service Sat Mar 24, 2012 7:17 am

chamith

Assistant Vice President - Equity Analytics

Posts : 827
Equity Stars : 6036
Reputation : 76
Join date : 2011-01-31
Location : England

Its way better than having to pay for calling a customer care number.

smallville · 3 Re: Dialog Customer Care Service Sat Mar 24, 2012 9:53 am

smallville

Associate Director - Equity Analytics

Posts : 4119
Equity Stars : 10302
Reputation : 530
Join date : 2011-02-03
Location : Back on Earth

Remember they bought Suntel and provided VRS for Suntel guys?

So they have extra staff to fill in Suntel customer care too.. So only explanation left is; they might be busy training staff these days.. Twisted Evil

Well quite frankly other service providers had to go on cost cutting too hence may be out of staff too.. so even if u switch I wonder whether a fair customer care service could be obtained??
tongue

Dileepa · 4 Re: Dialog Customer Care Service Sat Mar 24, 2012 10:11 am

Dileepa

Senior Manager - Equity Analytics

Posts : 346
Equity Stars : 6446
Reputation : 44
Join date : 2011-03-21
Location : Tokyo

rijayasooriya wrote:Dialog customer care service sucks.It is very difficult to contact a bugger from customer care service of so called big mobile GSM company.I tried via online chat result is the same.It says all the buggers are busy and please wait for around 15minutes.Then suddenly line get disconnected.

This is realy sucks.These buggers should occupy adequate number of customer service assistants.Shame on u Dialog

On a slightly different topic,
If I am you and if I hold Dialog in my portfolio, I would get rid of them.
As a policy, I only invest on companies I like and I have interacted with some how.
That way I know where my money is going.
This type of experiences are good and we should learn from them.
Recently I have invested a lot on ODEL.
Every time I come to SL, visiting a ODEL outlet is in my to do list.
As a investor I consider that as important as going through the financial report.
Straight away you can have an idea whether your money is growing or not.

smallville · 5 Re: Dialog Customer Care Service Sat Mar 24, 2012 10:51 am

smallville

Associate Director - Equity Analytics

Posts : 4119
Equity Stars : 10302
Reputation : 530
Join date : 2011-02-03
Location : Back on Earth

Dileepa wrote:

If I am you and if I hold Dialog in my portfolio, I would get rid of them.
As a policy, I only invest on companies I like and I have interacted with some how.
That way I know where my money is going.
This type of experiences are good and we should learn from them.
Recently I have invested a lot on ODEL.
Every time I come to SL, visiting a ODEL outlet is in my to do list.
As a investor I consider that as important as going through the financial report.
Straight away you can have an idea whether your money is growing or not.

Good policy.. We should not invest in companies that just show off to customers of massive things but deliver less Wink

Then again, we cant own the company we invest in unless we have a hugh pile of money rest somewhere.. so most of us are just happy being part investors in these companies due to being small investors. Wink

rijayasooriya · 6 Re: Dialog Customer Care Service Sat Mar 24, 2012 12:24 pm

rijayasooriya

Senior Vice President - Equity Analytics

Posts : 1827
Equity Stars : 7007
Reputation : 134
Join date : 2011-05-25
Location : Matara

smallville wrote:Remember they bought Suntel and provided VRS for Suntel guys?

So they have extra staff to fill in Suntel customer care too.. So only explanation left is; they might be busy training staff these days..

Well quite frankly other service providers had to go on cost cutting too hence may be out of staff too.. so even if u switch I wonder whether a fair customer care service could be obtained??

I remember they gave a dividend recently.Why can not they use that money to give a valuable service ?Even in their service centre u have to wait in a large queue like in government hospitals.I think customer service assistants are also fed up working restlesly. Only big investers get benefitted with these type of dividends.

Nuwan05 · 7 Re: Dialog Customer Care Service Sat Mar 24, 2012 1:01 pm

Nuwan05

Senior Equity Analytic

Posts : 87
Equity Stars : 4879
Reputation : 0
Join date : 2011-11-05

Not only customer service of dialog, mobile broadband is tooo slow. But they say they are the number one in country.... Razz

rmark · 8 Re: Dialog Customer Care Service Sat Mar 24, 2012 1:31 pm

rmark

Manager - Equity Analytics

Posts : 204
Equity Stars : 5174
Reputation : 15
Join date : 2011-09-13

rijayasooriya wrote:Dialog customer care service sucks.It is very difficult to contact a bugger from customer care service of so called big mobile GSM company.I tried via online chat result is the same.It says all the buggers are busy and please wait for around 15minutes.Then suddenly line get disconnected.

This is realy sucks.These buggers should occupy adequate number of customer service assistants.Shame on u Dialog

I totally agree with you. Rijayasooriya, I have the same experience. Good? part of their service is the customers are forced to listen to their advertisement spending our hard earned money.
I have pointed out several times to customer service people about these difficulties & asked them to convey these to the management.

Monster · 9 Re: Dialog Customer Care Service Sat Mar 24, 2012 2:08 pm

Monster

Senior Vice President - Equity Analytics

Posts : 1708
Equity Stars : 8378
Reputation : 279
Join date : 2011-01-22

I don't know about Dialog customer service. But Mobitel is horrible. I tried to reach the customer care on my last visit to Sri Lanka. I couldn't teach them at least once after trying many time. Finally, I had to reach them via a friend of mine working in SLT.

rijayasooriya · 10 Re: Dialog Customer Care Service Sat Mar 24, 2012 3:00 pm

rijayasooriya

Senior Vice President - Equity Analytics

Posts : 1827
Equity Stars : 7007
Reputation : 134
Join date : 2011-05-25
Location : Matara

Well to be fair for them they fulfilled my requirnment after I made a complain again.

glad · 11 Re: Dialog Customer Care Service Sat Mar 24, 2012 3:35 pm

glad

Senior Manager - Equity Analytics

Posts : 466
Equity Stars : 5408
Reputation : 11
Join date : 2011-07-05

They rip you off.
Only one free call and that too not from a prepaid dialog phone.
You have to pay to make them aware of a mistake they made.
Isn't there a consumer protection authority?

Sasanka De Silva · 12 Re: Dialog Customer Care Service Sat Mar 24, 2012 4:08 pm

Sasanka De Silva

Manager - Equity Analytics

Posts : 117
Equity Stars : 5135
Reputation : 8
Join date : 2011-03-21
Age : 66
Location : Timbuktu

Everyone says they are bad and I agree. Dealing with them is as equal to dealing with any government agency.
But the question here is where is our customer resistance?
They need us and unlike government agencies, we do not need them.
Think about this.

Redbulls · 13 Re: Dialog Customer Care Service Sat Mar 24, 2012 8:18 pm

Redbulls

Director - Equity Analytics

Posts : 6053
Equity Stars : 16263
Reputation : 770
Join date : 2012-02-14

All over the places customer care lines are pain in the ***.
Most of the time they are pushing us to move to their competitors.(By way of dragging the time)

twimalasuriya · 14 Re: Dialog Customer Care Service Sun Mar 25, 2012 11:32 pm

twimalasuriya

Senior Equity Analytic

Posts : 81
Equity Stars : 5007
Reputation : 6
Join date : 2011-06-28
Age : 48
Location : Colombo

rmark wrote:
I totally agree with you. Rijayasooriya, I have the same experience. Good? part of their service is the customers are forced to listen to their advertisement spending our hard earned money.
I have pointed out several times to customer service people about these difficulties & asked them to convey these to the management.

I also have complained "Dialog" about these "pre recorded voice advertisements" several times and even threaten to complain to TRC. But they just ignore it altogether. (send a reply email within 2 days though when i email then at service@dialog.lk)

below is their last email to me

Code:: Dear Mr.Wimalasuriya, Please accept our humble apologies for the inconvenience caused. We wish to bring your kind notice that we have already forwarded the above highlighted matter to the relevant division and we assure that they will do the needful to block the voice advertisements to your number with in maximum of 48 hours. Please be good enough to bear with us until such time. Thanking you, Yours faithfully, Nissansala Ramawickrama, Contact Centre Associate. Dialog Axiata PLC.

but they continue to send the annoying "pre recorded voice advertisements" to me.

MY MONEY · 15 Re: Dialog Customer Care Service Mon Mar 26, 2012 10:49 am

MY MONEY

Senior Manager - Equity Analytics

Posts : 431
Equity Stars : 5372
Reputation : 17
Join date : 2011-08-25

dialog Customer care is horrible , but Sri lanka Telecom !@#$%^&*( try to call them and ask technical fault you can experience that

rijayasooriya · 16 Re: Dialog Customer Care Service Wed Mar 28, 2012 7:53 pm

rijayasooriya

Senior Vice President - Equity Analytics

Posts : 1827
Equity Stars : 7007
Reputation : 134
Join date : 2011-05-25
Location : Matara

Today one of their customer care assistant called me and asked the whole incident.It is good that they do some sort of evaluation.

I fully emphasized them the shortage of customer care assistants.

rijayasooriya · 17 Re: Dialog Customer Care Service Wed Apr 04, 2012 1:38 pm

rijayasooriya

Senior Vice President - Equity Analytics

Posts : 1827
Equity Stars : 7007
Reputation : 134
Join date : 2011-05-25
Location : Matara

They have occupied a new customer care assistance.Now queue is also less.

Well Done...

rmark · 18 Re: Dialog Customer Care Service Wed Apr 04, 2012 7:01 pm

rmark

Manager - Equity Analytics

Posts : 204
Equity Stars : 5174
Reputation : 15
Join date : 2011-09-13

rijayasooriya wrote:They have occupied a new customer care assistance.Now queue is also less.

Well Done...

I hope they will think about removal of prerecorded advertisements as it is a nuisance to the customers.

Roboticfx · 19 Re: Dialog Customer Care Service Wed Apr 04, 2012 7:58 pm

Roboticfx

Senior Vice President - Equity Analytics

Posts : 1858
Equity Stars : 8107
Reputation : 131
Join date : 2011-07-16
Location : 5° 55'N - 9° 55' N and 79° 42'E - 81° 52E'.

MY MONEY wrote:dialog Customer care is horrible , but Sri lanka Telecom !@#$%^&*( try to call them and ask technical fault you can experience that

ha ha niyamai! Goni billo!

Ane mata kiyanna gaththa phone connection ain karanna ohomadha kiyala!

Sponsored content

Name*:
Phone number:
Email address*:
Comments*:
* - required fields	Learn

Name*:
Phone number:
Email address*:
Comments*:
* - required fields	Learn

Latest topics

Dialog Customer Care Service

1 Dialog Customer Care Service Sat Mar 24, 2012 7:04 am

rijayasooriya

2 Re: Dialog Customer Care Service Sat Mar 24, 2012 7:17 am

chamith

3 Re: Dialog Customer Care Service Sat Mar 24, 2012 9:53 am

smallville

4 Re: Dialog Customer Care Service Sat Mar 24, 2012 10:11 am

Dileepa

5 Re: Dialog Customer Care Service Sat Mar 24, 2012 10:51 am

smallville

6 Re: Dialog Customer Care Service Sat Mar 24, 2012 12:24 pm

rijayasooriya

7 Re: Dialog Customer Care Service Sat Mar 24, 2012 1:01 pm

Nuwan05

8 Re: Dialog Customer Care Service Sat Mar 24, 2012 1:31 pm

rmark

9 Re: Dialog Customer Care Service Sat Mar 24, 2012 2:08 pm

Monster

10 Re: Dialog Customer Care Service Sat Mar 24, 2012 3:00 pm

rijayasooriya

11 Re: Dialog Customer Care Service Sat Mar 24, 2012 3:35 pm

glad

12 Re: Dialog Customer Care Service Sat Mar 24, 2012 4:08 pm

Sasanka De Silva

13 Re: Dialog Customer Care Service Sat Mar 24, 2012 8:18 pm

Redbulls

14 Re: Dialog Customer Care Service Sun Mar 25, 2012 11:32 pm

twimalasuriya

15 Re: Dialog Customer Care Service Mon Mar 26, 2012 10:49 am

MY MONEY

16 Re: Dialog Customer Care Service Wed Mar 28, 2012 7:53 pm

rijayasooriya

17 Re: Dialog Customer Care Service Wed Apr 04, 2012 1:38 pm

rijayasooriya

18 Re: Dialog Customer Care Service Wed Apr 04, 2012 7:01 pm

rmark

19 Re: Dialog Customer Care Service Wed Apr 04, 2012 7:58 pm

Roboticfx

20 Re: Dialog Customer Care Service

Sponsored content

New topics